Политика возврата средств

Returns of Consumable goods
Our policy lasts 14 days due to expiry dates. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No items on our site are exempt from return, and only a valid reason is needed.

Additional non-returnable items:
- Gift cards

Please do not send your purchase back to the manufacturer.

 If you are concerned about any other details, please use the 'Contact us' page on ketofi.shop (info@ketofi.shop or call 050 416 8567 - English only)

When we receive a returned shipment, an email notification will be sent to you. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Returns of items in the Excercise equipment category

  • The customer is obliged to check the delivered goods immediately after receipt for defects, defects, damage, deviations in numbers or missing or incorrectly delivered products and to report them to the User within 72 hours of receipt.
  • If a complaint is not reported to Ketofi within the period stated in the previous paragraph, the goods are deemed to have been received in good condition and to comply with the agreement.
  • No complaints are possible with regard to minimal color differences and minor color deviations.
  • No complaints are possible with regard to items that have changed in nature and/or composition after receipt by the customer or have been treated or processed in whole or in part or are no longer in the original packaging.
  • Products that are returned by the Customer without the Ketofi's prior consent do not have to be accepted by the warehouse.
  • Return shipment takes place in a manner to be determined by the Ketofi and in the original packaging or packaging.
  • The Customer must enable Ketofi to investigate the complaint and in this context provide Ketofi with all information relevant to the complaint. If return shipment is necessary for the investigation of the complaint, this will be at the expense and risk of the Customer, unless the complaint turns out to be well-founded afterwards.
  • If a defect is reported later, the Customer is no longer entitled to repair, replacement or compensation, unless a longer term arises from the nature of the item or the other circumstances of the case.
  • If it is established that a good is defective and a complaint has been made in good time, the User will return the defective good within a reasonable term after receipt thereof or, if return is not reasonably possible, written notification with regard to the defect by the Customer, at the Ketofi's discretion. replace or arrange for its repair or pay replacement compensation for it to the Customer. In the event of replacement, the Customer is obliged to return the replaced item to Ketofi and to transfer the ownership thereof to Ketofi, unless Ketofi indicates otherwise.
  • If it is established that a complaint is unfounded, the costs incurred as a result, including the investigation costs incurred by the Ketofi as a result, will be borne in full by the Customer.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore Printful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or Paypal account, depending on which payment method you used, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us from the 'Contact us' page with the details

Sale items (if applicable)
In some cases, sale items cannot be refunded due to the expiration dates of the items 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ketofi.shop and we will send the shipping details which will be at own cost

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product you should contact us through the 'contact us' page. We will assess whether it is 'worth' sending the product back. In some cases, we may not require the items back

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning items over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.